Terms and Conditions
MAKING AMENDMENTS TO YOUR ORDER
All full lace wigs are processed within 24 - 72 hours of receipt of your payment. Therefore any changes to your full lace wig MUST BE received no later than 24 hours from the time you placed your order. Any lace wig order amendments after this time will be subject to a fee equal to half the cost (deposit) to cover the cost of wasted materials.
CANCELLATION OF CUSTOM ORDERS
Custom made full lace wigs and lace front wigs go in to production shortly after you place an order with us.If you wish to cancel or change anything in your lace wig order this must be done within 24 hours. As all Custom made full lace wigs and lace front wigs are made to your specific measurements and customisation it may be difficult to get another customer to purchase you custom made lace wig or lace front wig. Therefore all lace wig orders that are cancelled or changed after 24 hours will be charged a 50% cancellation fee which will be deducted from your deposit. This cancellation fee will not be waived under any circumstances.
TERMS AND CONDITIONS FOR QUALIFYING FOR AN EXCHANGE
If you receive your lace front wig or full lace wig and believe there is a problem with it, please notify us before you leave our hair studio. If received by post, please notify us within 24 hours of receiving your lace wig or front lace wig. Our consultant will determine whether the lace wig can be amended, revented, repaired or needs to be remade. Full Lace wig Repairs can take up to 8 weeks. Remakes will take 4-5 weeks. No exceptions
POP UP EVENTS
Please note pop up event tickets are non-refundable.